A revolução continua. Em 2011 …
1. Social media will be supersized
2. Companies will integrate social feedback into their decision making process
3. Mobile will become our gateway to the world
4. Video will be everywhere
5. The next big Online Social Network will not be a network at all
6. ROI will be redefined
7. Psychology is shifting
8. Citizen activism brings back purpose and power
9. Social business intelligence will heat up and so will privacy
10. The role of the social media strategist will be changing
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